Shipping Policy
1. Shipping Costs
Shipping costs are calculated based on the destination and weight of the order. The exact costs will be displayed during the checkout process before you complete your payment.
2. Shipping Time
Processing Time: Once your order is received, we typically process it within 1-3 business days.
Delivery Time: The delivery time depends on the supplier’s location and the shipping destination. On average, delivery times are:
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Within the United Kingdom: 6–10 business days
Note: Actual delivery times may vary due to external factors such as customs delays or peak periods.
3. Shipping Methods
We work with reliable carriers such as [e.g., DPD, DHL, Royal Mail] to ensure your order is delivered safely and promptly. The specific carrier is determined by the supplier and the location of the order.
4. Tracking Information
After your order is shipped, you will receive a tracking number to follow your shipment. This number will be sent to the email address you provided at checkout.
5. Delivery Issues
If there is an issue with the delivery (such as loss, damage, or delay), please contact us at [your email address]. We’ll be happy to assist and will work with the carrier to find a solution.
6. International Orders
For international orders, additional customs fees or import duties may apply, depending on the destination country. These charges are the customer’s responsibility and are not included in the shipping fees.
7. Changes to the Shipping Policy
We reserve the right to modify this shipping policy at any time. Any changes will be communicated via our website or by email.
Contact
Have questions about our shipping? Feel free to reach out to us:
Oliva & Charlotte London
Email: info@OlivaCharlotteLondon.com